Chief People and Customer Officer Ian Dines was our man on the ground for last week’s Belfast and the Titanic Experience tour. Twenty one guests joined Ian, together with the tour-manager-and-coach-driver double act of Arthur and Charlie (more on them later), for a three-day trip to the Emerald Isle.
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Relief and excitement
There was a tangible sense of relief and excitement among the guests to be travelling again, many of whom were first-time Newmarket guests.
One guest said “we live for travel, and we’ve got some serious lost time to make up for!”. For most of the guests, this was the first time they’d travelled in six months.
Ian said: “As a travel company that hasn’t sent a tour out in six months, we’ve really had our wings clipped. It felt great to get back out there and do what we do best: helping our customers fulfill their travel dreams, one step at a time!”
READ MORE: Belfast and the Titanic
On with the tour!
The group stayed in the Hotel ibis Belfast City Centre, where extensive preparations had been made for their arrival, including the addition of hand sanitiser stations, social distancing marks on the floor and a new pre-order breakfast system, replacing the buffet.
On the tour, guests visited the glittering Titanic Belfast development, which documents the history of the ill-fated passenger liner, and enjoyed a tour to the Giant’s Causeway, a spectacular collection of interlocking basalt columns rising from the sea.
The double act of Arthur and Charlie (who have been running this tour together for years now) did a great job in keeping the guests informed about the new procedures and protocols, but without letting them compromise the overall experience.
Guests said they were fantastic and that their approach to the safety measures, coupled with the knowledge of the destination, really gave them the reassurance they needed.
There was a real feeling that this experience gave guests the confidence they needed to start thinking about longer trips that are on their wish-lists. For one couple, Karen and Geoff, this was the first of the three trips with Newmarket in six weeks!
One couple said “it was our first trip with Newmarket and we can confidently say it won’t be our last”, whilst another commented “we thought the tour was excellent and will definitely come on another one in the future.”
For guests, colleagues and double acts alike, one thing was perfectly clear. Everyone was thrilled to be getting back to what they do best: travel.
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